Refund Policy

Draft, not yet reviewed by a lawyer or tax advisor. Worth confirming with one before any real payments start, especially the right-of-withdrawal waiver below.

Last updated: 2026-09-25

No paid products yet

Dehumanize Audio doesn't sell anything yet. Serein is free, so this policy doesn't apply to it. This page exists now so it's already in place once a paid plugin ships.

Digital delivery and the right of withdrawal

A paid plugin is delivered immediately after purchase: a download link and license key, no physical shipment. Under EU consumer law, buying digital content with immediate delivery requires the buyer's explicit consent to that immediate delivery, together with acknowledgment that this means giving up the standard 14-day right of withdrawal. Completing a purchase gives both, and the right of withdrawal ends once the product is downloaded or activated.

Refunds for technical defects

Even so, if a plugin has a genuine technical defect that our support can't resolve, we'll refund the purchase within 14 days of the request. This covers defects in the software itself, not a compatibility limitation already disclosed on the product page, or a change of mind.

Contact

Refund requests or questions: hello@dehumanize-audio.com